Privacy Policy
Last Updated: August 2026
At NxtHealth, we take the privacy and security of your health, identity, and personal data seriously. This Privacy Policy outlines how we collect, process, store, and protect your information across our platform.
1. Information We Collect
To provide a comprehensive personal health management experience, NxtHealth collects and processes several types of information:
A. Health & Biological Data
- Health Passport & Vault: Medical history, health logs, uploaded records, family risk histories, and lifestyle metrics.
- Healthspan Estimator: Self-reported metrics including sleep debt, step counts, dietary patterns, stress, and substance use indicators.
B. Authentication & Identity Data
WebAuthn Credentials: Cryptographic public keys and hardware-backed authentication credentials (passkeys/biometrics) used to secure your account without storing raw passwords.
C. Financial & Transaction Data
VisionPay & Delegate Billing: Transaction metadata, delegate details, insurance plan numbers, and payment status required for billing and fraud verification.
D. AI & Voice Data
AI Assistant (PAM): Text prompts, voice interaction inputs, and contextual metadata used to generate real-time health insights and navigation support.
E. Emergency Contacts
SOS Mailer Data: Email addresses and phone numbers of designated emergency delegates configured to receive automated emergency alerts.
2. How We Use Your Information
We use the collected data strictly for operational, security, and analytical health purposes:
- Personalized Health Tracking: To calculate long-term healthspan projections, aggregate 7-day sleep backlogs, and map family health risk profiles.
- Secure Payment & Verification: To facilitate delegate payments, cross-reference insurance coverage, and run automated fraud checks via VisionPay.
- Emergency Dispatch: To instantly dispatch automated emergency alerts to designated contacts when an SOS trigger is initiated.
- System Optimization & AI Context: To provide relevant contextual answers through PAM without selling or exposing your data to third-party ad networks.
3. Data Storage, Security & Encryption
End-to-End Protection
Sensitive records stored within your Health Vault are encrypted using modern standards.
Local-First Storage
Temporary session states are isolated on local device storage (localStorage) to minimize server exposure.
WebAuthn Integration
We never store raw biometrics or private keys. Authentication relies on hardware-bound standard protocols.
4. Third-Party Integrations & Processing
- Email Services: Secure API mailers used exclusively to send SOS emergency notifications and receipt updates.
- AI Providers: Anonymized text/voice prompts sent to processing pipelines to return assistant responses. No private medical identity details are shared with base AI models.
⚠️ 5. Medical & Technical Disclaimer
Not Medical Advice: NxtHealth, including its Longevity Estimator, Family Risk Map, and PAM AI assistant, provides calculations and insights for informational and self-tracking purposes only. It does not offer clinical medical diagnoses or treatment advice.
Emergency Services: The SOS Mailer is a backup notification system and should not replace dialing official emergency response numbers in life-threatening situations.
6. Your Rights & Data Control
- Access & Export: View stored health records and payment history directly through your dashboard.
- Data Erasure: Purge local storage, remove emergency delegates, or request complete deletion of your platform record at any time.
7. Contact Us
If you have questions regarding this Privacy Policy or how your data is handled within NxtHealth, please reach out through our Help & Support page.